FAQ

1. What payment methods are available?

We accept payments by credit card (Visa, Mastercard, American Express), PayPal and bank transfer.

2. What are the delivery times?

Delivery times vary depending on the delivery method chosen and the destination address. On average, deliveries to mainland France take 2 to 5 working days.

3. What are the delivery costs?

Delivery costs are offered, so they are free .

4. Can I return an item?

Yes, you can return an item within 07 days of receipt. Items must be returned in their original packaging, in perfect condition and accompanied by the invoice.

5. How can I get a refund?

If you would like a refund, please contact us by email at: [email protected]

6. What should I do if my item is damaged upon receipt?

If your item is damaged upon receipt, please contact us by email at [email protected] attaching photos of the damaged item.

7. How can I modify or cancel my order?

You can modify or cancel your order by contacting us by email at the following address: [email protected]

8. How can I create a customer account?

You can create a customer account by clicking on the "Create an account" link at the top of the home page.

9. How do I log in to my customer account?

You can log in to your customer account by clicking on the "Log in" link at the top of the home page.

10. Where can I find your customer service contact information?

You can find our customer service contact information by clicking on the "Contact" link at the bottom of the home page.

Please do not hesitate to contact us if you have any further questions.